ARP CloudNet Logo ARP CloudNet

Gain powerful insights into your business communications with Call Analytics & Reporting from ARP CloudNet.

Why Call Analytics & Reporting?

Tracking communication trends, performance, and bottlenecks is essential for any business relying on voice solutions. Our analytics platform helps you measure and improve every interaction, from customer support to sales efficiency.

Analytics Features

Real-Time Dashboards

Visualize live call data, queue statuses, and agent performance from a central dashboard.

Call Detail Records (CDR)

Track every inbound, outbound, and missed call with time stamps, durations, and call results.

Agent & Department Reports

Measure KPIs such as call handling time, resolution rates, and call volumes by user or group.

Call Quality Metrics

Monitor audio performance with MOS scores, jitter, packet loss, and latency stats.

Scheduled & Exportable Reports

Automate daily, weekly, or monthly reports and export them to PDF, Excel, or CSV formats.

Benefits to Your Business

  • Data-driven decision-making for communication strategy
  • Improve customer experience and response times
  • Optimize staffing and call routing
  • Identify technical or operational issues quickly
  • Enhance accountability across teams

Ready to Unlock Call Intelligence?

Talk to ARP CloudNet about implementing call analytics that drive real business results.

Book a Demo
📞